Frequently Asked Questions

To begin, download the app available on iOS and Android. You can earn online or in-store! For in-store, take your receipt from a recent purchase and place it flat on an even surface. Press "SCAN" on the app and align the receipt within the rectangular box. Press the button to capture the receipt. You'll receive an automatic amount of cash back. Make sure to take a clear picture of your receipt - it should show the name of the store, date of purchase and all items purchased. The better quality receipt and picture, the more you'll earn! There will be many opportunities moving forward for clear receipts. For online transactions, make sure to visit CoinOut each time before you make a purchase at one of our merchants.

Shop online? CoinOut is the easiest way to earn free money back! Press one of the merchant buttons on the homepage or "all stores" button to see our full list of merchants. Click on the merchant you are going to buy from, and it will automatically direct you to the app or mobile website of the store. Complete your purchase and that's it! You'll receive a text message notifcation from us soon thereafter (see below for the timing per merchant).
Make sure to visit the CoinOut app each time you make a purchase at one of our merchants. You need to click the merchant button on CoinOut once before a purchase to receive cash back.

Each merchant has a slightly different window for how long they report the transactions. Please view the offer or email us to find out exacty time periods. You will receive a text message from CoinOut telling you you've earned a pending reward. The reward will stay pending until the merchant approves the reward.

Many merchants can take up to 90 days, although often times it is earlier.

There are a few easy things to get yourself set up to earn more!
First, get your referral link from the app in the "share and earn" section. Referral amounts change! You'll earn for every verified referral.
Second, badges on the homescreen of the app! The badges can show you anything from increasing your receipt limit, trivia, partner offers and more.
Third, make sure to check out the In-Store offers in the app to earn bonuses for buying the brands you love!

There is a $20.00 minimum for PayPal.

All receipts from any retailer with the below information will receive cash back. If a receipt is uploaded more than once, the system may block your account.
1) Date of Transaction (must be within 2 weeks from upload date and shown on the receipt)
2) Store Name
3) Total Bill Amount
4) Receipt line items with prices
5) The receipt cannot have been uploaded by your account previously or another account.
If the receipt is not readable, the cash back will not be processed. If the receipt is too long, try folding the receipt to get most of the information in (date, store name and total bill amount).

The following receipts do not receive cash back:
1) ATM Receipts
2) Lotto Tickets
3) Credit Card Slips
4) Money Orders
5) Pictures of just barcodes or QR codes
6) Coupons
7) Receipts not in English
8) Receipts that do not have products included
9) Receipts not from your own purchase

Here's a short video demonstrating the app:
CoinOut Demo

Please make sure you are on the latest version of the app. If you are still experiencing errors, please email us at

We set a range each day of a minimum and maximum amount you can earn from a receipt. The amount you receive is randomized and is not based on the type of receipt or amount spent.

We now accept e-receipts! Forward your e-receipts to To receive cash back, the receipts need to be forwarded the same day of the purchase. We are currently accepting up to 8 per day. Make sure to register your email through the survey link you receive via email after sending an e-receipt.

Once you cash out, we will review it within 10 business days. Once processed it takes 2-3 business days depending on your bank.

Once you cash out for a gift card, we will review it within 10 business days. If processed, you will receive the gift card to your email from within a few hours.

In the app, press the "Share & Earn" and then "Share Link." You can share your link directly via social or get your individual link.

Anywhere that gives you a valid receipt! The best places to earn cash back are the following retailers. Keep an eye on the badges on the homescreen to see retailers of the week and more. You'll earn automatic, extra bonuses for visiting certain retailers. Over time, you'll earn more if you take pictures of receipts from these places. You can also upload receipts from other major retailers to see if eligible for cash back.

If a receipt has already been uploaded by your account or another account, you will not receive cash back.

We change it daily - tune in each day to see how many you can do!

In the app, press the $ sign button to see available options in the top right. If you are having any issues please email us at